FAQ

At LuxuryLover, authenticity is our promise. Every bag undergoes meticulous brand-specific checks, ensuring you receive only genuine luxury items.

Yes. You can reserve an item with a 10% non-refundable deposit. The balance is due within 14 days. Once the item is reserved, it will be marked as sold on our website, so please make sure you're happy with your choice before you pay the deposit.

Yes. Buying from an established physical boutique with authentication procedures significantly reduces the risk. LuxuryLover has operated a physical store in Singapore since 2014.

Pre-loved luxury bags are priced lower due to prior ownership, condition, and market demand, while still retaining quality and value.

Appointments are recommended for personalised assistance. Walk-ins are welcome during our opening hours, Monday to Saturday, 1:00 PM–6:00 PM. We are closed on Sundays.

Absolutely! Every luxury bag at LuxuryLover is guaranteed authentic. Our experienced team conducts thorough inspections, and selected items are verified using trusted tools like Entrupy.

LuxuryLover specialises in pre-owned luxury handbags, including Chanel, Hermès, Louis Vuitton, Dior, and other well-known designer brands.

LuxuryLover has been your trusted boutique since 2014, proudly serving Singapore for over a decade and delighting thousands of customers with authentic luxury bags.

Each bag is individually assessed and condition details are transparently stated. We stock items ranging from gently usedto vintage pieces, allowing customers to choose based on budget and preference.

Availability varies depending on the item. Where applicable, original receipts, authenticity cards, dust bags, or boxes will be included. Details are clearly stated on each product listing.

Return and exchange policies are clearly stated at the point of sale. Customers are encouraged to review items carefully or inspect them in-store before purchase.

All items are final sale, so you cannot return, exchange, or refund them. Please review the listing carefully before you place your order, and contact us if you want help checking the condition or details first.

You can pay with the methods shown at checkout, including credit card, PayPal, Apple Pay, Google Pay, and Alipay. If you're not sure which option to use, feel free to contact us before you place your order.

You get free local delivery in Singapore within 1 to 2 working days. For overseas orders, we ship with DHL, and any international shipping charges will be shown or confirmed before checkout.

For overseas orders, any import duties, taxes or customs charges are set by the destination country and are usually paid by the recipient if applicable. These charges are separate from our product price and shipping fee. If you would like to check before ordering, contact us and we will help where possible.

Yes, overseas orders may be subject to customs duties, import taxes, or local handling charges depending on the destination country. These charges are set by the receiving country and are usually payable by the recipient. If you are ordering from overseas, please check your local import rules or contact us before checkout.

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Yes, we offer general cleaning services for bags. Contact us to schedule a cleaning for your luxury items.

Singapore’s high humidity can affect leather over time. Store your handbag in a cool, dry place, away from direct sunlight. Use the original dust bag and avoid plastic bags, which trap moisture.

Yes. High humidity may cause mould, stickiness, or leather deterioration. Using a dehumidifier or silica gel in your storage area helps protect your bag.

It is recommended to air your bag every few weeks by taking it out of the dust bag in a shaded, well-ventilated area. Avoid direct sunlight or heat.

Yes, but sparingly. Use a leather conditioner suitable for luxury handbags and test it on a small, hidden area first. Over-conditioning may damage the leather.

Avoid placing light-coloured bags against dark clothing or denim. When storing, keep them away from coloured materials that may bleed.

Start by sharing your item details with us for an initial review. Our team will assess the brand, condition, and market demand, then let you know if it is suitable for consignment. If accepted, we’ll guide you through the listing and selling process step by step.

Timing depends on the brand, model, condition, and asking price. Some bags move quickly, while others take longer. We will advise you on the best listing price and keep you updated after your item is accepted.

Please bring the bag itself, any original accessories such as the dust bag, box, authenticity card, and receipt if you have them. Clear photos and your contact details also help us assess the item faster. If you're unsure, just send us what you have and we will guide you.

Yes. If you're outside Singapore, you can still contact us with clear photos and item details first. Our team will review the bag and let you know if it is suitable before any shipping or handover is arranged. This helps keep the process simple and safe.

Yes, we can review overseas consignment enquiries. Please share clear photos, the brand, model, condition, measurements and any available proof of purchase. If the bag is suitable, we will guide you on the next steps and how to arrange delivery to Singapore.

Please bring the bag and, if you still have them, any original accessories such as the dust bag, box, authenticity card, receipt, strap or pouch. Clear photos and a short note on the bag’s model, condition and purchase history also help us assess it faster. If you are unsure what to bring, WhatsApp us before your visit.

Yes, in many cases you can. Original accessories may help support the listing, but they are not always required for consignment. We assess each item based on authenticity, brand, model, condition, and market demand. Please contact us with photos first so we can advise further.

Please send clear photos of the bag from the front, back, sides, interior, hardware, serial or date code, and any accessories you have. It also helps to share the brand, model, size, condition, and any original receipt or authenticity card. With these details, we can give a preliminary review before you bring the item in. Please WhatsApp us or visit our Far East Plaza boutique for assistance.

Yes. If you would like a luxury bag checked before buying or selling, you can contact us for an authentication review. Our team will inspect the item carefully, and selected items may also be verified with Entrupy. For the best result, share clear photos or visit our boutique in Singapore.

If an item does not meet our authenticity standards, we will not list it for sale or accept it for consignment. We will share our assessment and explain the next steps as clearly as possible. Authenticity comes first, always.

We look at the brand, model, condition, age, rarity, market demand, and whether the original accessories are included. Popular styles in better condition usually command stronger prices. If you're planning to sell, send us clear photos on WhatsApp for a more accurate review.

We consider the brand, model, condition, size, colour, accessories, proof of purchase and current market demand. Limited editions and well-kept classic styles may be valued differently from more common pieces. Each bag is priced individually based on its own condition and resale market.

We look at the brand, model, condition, colour, size, age, accessories, and current market demand. Based on these factors, we will recommend a listing price for your pre-owned luxury handbag and discuss it with you before the item is listed.